Terms of Service

These Terms of Service ("Terms") govern access to and use of the websites, applications, portals, assessments, onboarding systems, placement workflows, training environments, safety and well-being programs, enterprise services, and related services operated by Heavens Spectrum and Behavioral Health Au Pairs Global ("HSBHAPG," "we," "us," or "our"). By accessing or using an HSBHAPG service, creating or using an account, submitting an application, or electronically accepting these Terms, you agree to them and to our Privacy Policy. If you enter into a separate written agreement with HSBHAPG, that executed agreement governs the specific commercial or service relationship and controls to the extent of an actual conflict with these general Terms.

HSBHAPG operates a private family, household, behavioral-health-informed au pair and placement ecosystem with role-specific services and portals. Depending on the relationship, services may include host-family intake and assessment, candidate curation and placement coordination, au pair onboarding and training, Executive Placement Advisor (EPA) workflows, Placement Inspector (PI) assignments and inspections, Au Pair Well-Being Liaison services, employee and personal-assistant workspaces, corporate or enterprise accounts, compliance workflows, GuardianLink or related safety technology where activated, and ongoing placement support. Access to a particular portal, feature, record, assignment, or service does not create access to any other HSBHAPG role or information.

You must have legal capacity to enter into these Terms for the account or service you use. Applications and adult account registrations are intended for adults or other persons legally authorized to act. If you submit information about a child, dependent, household member, employee, organization, or another person, you represent that you have appropriate authority or another lawful basis to provide the information for the requested HSBHAPG service. Information submitted to HSBHAPG must be truthful, materially complete, current where required, and not misleading. HSBHAPG may request verification and may decline, suspend, restrict, or terminate an application or relationship where information is materially false, authorization is absent, or safety or compliance requirements are not satisfied.

Accounts are individual or organization-specific and must be used only by authorized persons. You are responsible for safeguarding your credentials and authentication methods and for promptly reporting suspected unauthorized access. HSBHAPG may offer Sign in with Google as an authentication option. Google Sign-In is used to authenticate and associate the user with an HSBHAPG account; the current integration requests only OpenID, email, and basic profile scopes as described in our Privacy Policy. Use of Google Sign-In does not give HSBHAPG unrestricted access to Gmail, Google Drive, Google Calendar, Google Contacts, Google Photos, or other Google product content. Google's own terms and policies also apply to your Google Account and Google's services.

HSBHAPG uses role-based access. Host Families, Au Pairs, EPAs, PIs, Well-Being Liaisons, employees, Personal Assistants, administrators, and corporate or enterprise users may receive materially different permissions. You may access only information and functions expressly authorized for your role, assignment, household, placement, organization, or account. You must not attempt to bypass permissions, access another user's account, inspect records outside your authorization, or use information obtained through one role for an unauthorized purpose.

Family services may require sensitive information concerning children, care needs, household circumstances, safety conditions, medical or behavioral considerations, accessibility needs, schedules, travel, security arrangements, or other placement-related matters. Parents, guardians, and authorized representatives are responsible for providing information reasonably necessary for safe and appropriate service delivery and for updating material information when circumstances change. HSBHAPG personnel and service participants must handle child and household information only for authorized placement, care, safety, operational, or legal purposes and in accordance with applicable confidentiality and privacy obligations.

Safety and safeguarding requirements are fundamental to HSBHAPG services. Where relevant to a placement or service, HSBHAPG may require truthful disclosures concerning household hazards, secured firearms, pools, cameras, restricted areas, custody disputes, restraining orders, child-protection matters, criminal matters, domestic violence, previous allegations involving household staff or childcare, medication or chemical storage, or other material safety conditions. HSBHAPG may pause, condition, decline, reassign, escalate, or terminate a service or placement when reasonably necessary to protect a child, au pair, family, employee, inspector, liaison, or other person, subject to applicable law and executed agreements.

Au pairs, EPAs, PIs, Well-Being Liaisons, employees, Personal Assistants, and other personnel must satisfy the requirements applicable to their role. These may include onboarding, training, certifications, screening, background checks, identity or work-authorization verification, required agreements, confidentiality duties, policy acknowledgements, time or expense reporting, and other role-specific requirements. Completion of an application, course, assessment, or screening step does not itself guarantee employment, assignment, placement, compensation, or continued engagement.

PIs and authorized inspection personnel may receive access to private residences, inspection assignments, household safety information, photographs, measurements, findings, and remediation evidence solely for authorized inspection and safeguarding purposes. Inspection evidence and private-residence information must not be copied, published, retained outside authorized systems, or used for personal purposes. Families and representatives must not intentionally obstruct, falsify, stage, conceal, or misrepresent material conditions relevant to an authorized inspection.

Well-Being Liaison services may include scheduled check-ins, confidential support conversations, well-being outcome recording, follow-up, and escalation where safety or welfare concerns arise. Liaison records are not general social or family records and may have restricted visibility. Users must not attempt to obtain confidential liaison notes or interfere with a liaison's independent reporting responsibilities. HSBHAPG may escalate concerns to authorized leadership or appropriate authorities where required or reasonably necessary for safety or legal compliance.

Where GuardianLink, wearable, location, Safe Zone, SOS, tamper, or similar safety functionality is offered and activated, the service is a supplementary safety tool and not a guarantee against injury, abduction, disappearance, crime, device failure, connectivity failure, inaccurate location, delayed alerts, or emergency events. Availability and performance may depend on compatible hardware, battery, connectivity, third-party infrastructure, location services, permissions, and other conditions outside HSBHAPG's control. Users must not rely on safety technology as a substitute for appropriate adult supervision, emergency services, professional judgment, or legally required safeguarding.

International placements or personnel relationships may involve passports, visas, sponsorship, admission status, work authorization, travel documents, immigration deadlines, or jurisdiction-specific requirements. Users are responsible for providing truthful documentation and complying with applicable immigration, travel, tax, employment, and work-authorization law. HSBHAPG may provide administrative workflows or coordination but does not provide legal advice merely by offering a portal or compliance feature. Where legal advice is required, users should consult an appropriately qualified professional.

Fees, deposits, membership charges, placement charges, commissions, payroll, reimbursements, or payouts are governed by the applicable executed agreement, compensation arrangement, invoice, or authorized HSBHAPG program. Third-party payment, payroll, banking, or payout providers may be used. No portal display, estimate, pending status, commission projection, draft invoice, or test-mode transaction constitutes a promise of payment unless the underlying obligation has been earned, approved, and becomes payable under the controlling agreement and applicable law. Refunds, cancellations, holds, offsets, reversals, and payment timing are governed by the applicable agreement and law.

HSBHAPG may provide proprietary applications, assessments, training modules, examinations, scenarios, curricula, certifications, handbooks, and learning materials. Users must complete required work personally unless collaboration is expressly authorized. Assessment questions, answer keys, training banks, scoring logic, course materials, and protected instructional content may not be copied, recorded, scraped, published, sold, distributed, or used to circumvent HSBHAPG evaluation processes.

You consent to receive service-related electronic communications at contact information you provide, subject to applicable law. Electronic signatures, acknowledgements, portal submissions, notices, records, and agreements may have the same effect as paper records where legally permitted. You are responsible for maintaining current contact information. Marketing communications, where used, remain subject to applicable consent and opt-out requirements and are distinct from necessary transactional, safety, employment, or account communications.

HSBHAPG relationships may expose users to confidential family, child, candidate, personnel, household, commercial, safety, operational, or proprietary information. Such information may be used only for the authorized HSBHAPG purpose and must not be disclosed except as permitted by HSBHAPG, the affected party, an executed agreement, or law. Families and other clients may not use introductions, candidate information, or HSBHAPG systems to intentionally circumvent applicable placement, engagement, fee, confidentiality, or non-solicitation obligations contained in their executed agreements.

You may not use HSBHAPG services to impersonate another person; submit materially false information; harass, threaten, exploit, discriminate unlawfully against, or endanger another person; gain unauthorized access; defeat security controls; scrape or harvest protected data; upload malicious code; interfere with platform operation; disclose confidential records; misuse child or location information; conduct unauthorized surveillance; manipulate payment, training, inspection, or screening records; or engage in unlawful activity. HSBHAPG may investigate suspected misuse and preserve relevant records consistent with applicable law.

HSBHAPG and its licensors retain rights in HSBHAPG names, marks, designs, software, portal interfaces, workflows, methodologies, curricula, assessments, training content, handbooks, documents, graphics, and other proprietary materials except where otherwise expressly stated. A user's access to HSBHAPG grants only a limited, revocable, non-transferable right to use the service for its authorized purpose. No ownership interest is transferred. Unauthorized reproduction, reverse engineering, publication, resale, extraction, or creation of derivative materials is prohibited to the extent permitted by law.

HSBHAPG may rely on third-party providers for authentication, hosting, communications, payment or payout processing, screening, verification, document processing, analytics, security, or other infrastructure. Third-party services may be governed by their own terms and privacy policies. HSBHAPG is not responsible for an independent third party's acts or omissions to the extent responsibility cannot lawfully be attributed to HSBHAPG. Nothing in these Terms limits rights a user may have directly against a third-party provider.

Information, portal workflows, checklists, training content, automated statuses, and administrative tools made available through HSBHAPG are not, merely by being provided, legal, medical, immigration, tax, financial, psychological, or other regulated professional advice. HSBHAPG's behavioral-health-informed services and care-related workflows do not replace diagnosis, treatment, emergency services, or advice from an appropriately licensed professional. In an emergency, users should contact the appropriate emergency service or qualified professional.

HSBHAPG may modify, improve, suspend, replace, or discontinue features, portals, workflows, or technology where reasonably necessary for security, compliance, operational, or business reasons, subject to applicable contractual obligations. Features described on the website or within a portal may be dependent on enrollment, jurisdiction, role, device compatibility, activation, or availability. HSBHAPG does not guarantee uninterrupted or error-free digital services.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, DIGITAL SERVICES AND GENERAL WEBSITE CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," AND HSBHAPG DISCLAIMS IMPLIED WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED. HSBHAPG DOES NOT GUARANTEE THAT A PARTICULAR CANDIDATE, FAMILY, PLACEMENT, EMPLOYEE, INSPECTION OUTCOME, SAFETY TECHNOLOGY, OR SERVICE RESULT WILL MEET EVERY EXPECTATION OR BE AVAILABLE WITHIN A PARTICULAR TIME. NOTHING IN THESE TERMS EXCLUDES WARRANTIES, DUTIES, OR RIGHTS THAT CANNOT LAWFULLY BE EXCLUDED.

To the fullest extent permitted by applicable law and subject to any controlling executed agreement, HSBHAPG will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from use of the general website or digital services where such damages may lawfully be excluded. Any monetary limitation applicable to a paid service should be determined by the executed agreement governing that service. Nothing in these Terms limits liability or legal rights where limitation is prohibited by law, and these Terms do not waive non-waivable duties concerning child safety, fraud, intentional misconduct, or other matters that applicable law does not permit parties to disclaim.

HSBHAPG may suspend, restrict, or terminate access where reasonably necessary because of a violation of these Terms or an executed agreement; unauthorized access; fraud; material misrepresentation; confidentiality breach; failure to satisfy required compliance steps; nonpayment where contractually applicable; threats to security; or conduct that may endanger a child, family, au pair, employee, inspector, liaison, or other person. Where an executed agreement provides additional procedures or rights, that agreement controls. Provisions that by their nature should survive termination, including confidentiality, intellectual property, accrued payment obligations, record preservation, and applicable dispute provisions, remain effective.

HSBHAPG's collection and handling of personal information is described in the HSBHAPG Privacy Policy, which forms part of the legal framework governing use of the platform. The Privacy Policy contains specific disclosures concerning family and child information, workforce records, inspections, well-being records, immigration and compliance information, GuardianLink and location-enabled services where activated, payments, Google Sign-In, retention, sharing, and privacy requests. These Terms do not authorize HSBHAPG to use personal information in a manner inconsistent with its published Privacy Policy or applicable law.

HSBHAPG may update these Terms to reflect changes in services, technology, law, security, or operations. The current version will be posted on this page with a Last Updated date. Where applicable law or an executed agreement requires additional notice or consent for a material change, HSBHAPG will follow that requirement. Changes do not retroactively alter an executed agreement unless that agreement and applicable law permit the change.

These general Terms are intended to operate alongside HSBHAPG's executed agreements and applicable law. They do not create a waiver of consumer, employment, privacy, child-safety, or other statutory rights that cannot lawfully be waived. Governing law, venue, arbitration, dispute-resolution, indemnification, insurance, or other relationship-specific legal provisions should be determined by the applicable executed agreement where one exists. If a provision of these Terms is unenforceable, the remaining provisions remain effective to the extent permitted by law.

Questions concerning these Terms may be submitted through HSBHAPG's official Contact page at https://hsbhapg.com/contact or by telephone at +1 (636) 492-2185. Privacy and account-deletion requests should be submitted using the contact process identified in the Privacy Policy. Do not send passwords, OAuth client secrets, payment credentials, or other unnecessary security credentials in a support request.