Privacy Policy

Heavens Spectrum & Behavioral Health Au Pairs Global ("HSBHAPG," "we," "our," or "us") is committed to protecting the privacy and confidentiality of all individuals who engage with our private placement consortium. This Privacy Policy describes how we collect, use, disclose, and protect information in connection with our services, website, and family portal.

We collect information you provide directly to us, including but not limited to: full name, contact information (email address, phone number, mailing address), household and family details, child profile information, financial information related to enrollment and payments, identity verification documents, and any other information submitted through our application or portal.

We may also collect technical information automatically when you visit our website, such as IP address, browser type, device information, and pages visited.

We use collected information solely for the purposes of evaluating household applications, facilitating candidate matching and placement coordination, managing family portal access and consortium membership, processing enrollment payments securely, communicating with you regarding your application or placement, and fulfilling our legal and contractual obligations.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

HSBHAPG operates with the highest standard of confidentiality. All family information, household details, child profiles, and placement arrangements are treated as strictly confidential. Access to family records is restricted to authorized HSBHAPG personnel directly involved in your placement process.

All staff, coordinators, and placement professionals are bound by confidentiality agreements as a condition of their engagement with HSBHAPG.

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our platform uses encrypted data transmission and secure storage practices. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

All payment transactions are processed through Stripe, a PCI-compliant payment processor. HSBHAPG does not store full payment card information on our servers. Payment data is handled directly by our third-party payment processor in accordance with their privacy and security policies.

HSBHAPG takes the protection of children's information with the utmost seriousness. Information about children provided during the application and placement process is used exclusively for the purpose of identifying appropriate placement matches and supporting the wellbeing of children in our care. This information is never shared with unauthorized parties.

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Families may request deletion of their personal information by contacting us directly, subject to legal and operational retention requirements.

You have the right to request access to the personal information we hold about you, request corrections to inaccurate or incomplete information, request deletion of your personal information (subject to applicable limitations), and withdraw consent where processing is based on consent. To exercise any of these rights, please contact us through the information provided below.

Our website and portal may contain links to or integrations with third-party services. This Privacy Policy applies only to HSBHAPG's collection and use of your information. We are not responsible for the privacy practices of third-party websites or services.

HSBHAPG reserves the right to update this Privacy Policy at any time. We will notify active members of material changes via the contact information on file. Continued use of our services following any changes constitutes acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the Contact page on our website. We are committed to addressing all privacy-related inquiries promptly and with discretion.